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Acxiom Senior Business Solutions Analyst - ITSM - ServiceNow in Conway, Arkansas

Senior Business Solutions Analyst owns and partners with multiple areas of the business to identify and develop continuous improvements that help resolve specific business problems. To drive product ownership/roadmap knowledge and development, while increasing business partner engagement for config/functionality review and implementation, mainly focused on ServiceNow.

What You Will Do:

  • Designs, implements and owns business improvement strategy at the organization or enterprise level.

  • Consults with senior-level IT management and business groups by providing strategic direction to identify and prioritize process improvement initiatives.

  • Plans, executes and manages Organizational Change Management.

  • Ensures and enforces that business processes, policies and procedures align with corporate IT vision.

  • Leads and drives business process improvement initiatives through the disciplined use of measurements, accountability and analysis.

  • Organizes, leads and facilitates cross-functional project teams while embracing innovation to achieve improvements in all areas related to platform management.

  • Utilizes detailed knowledge of business requirements and stakeholder management.

What You Will Have:

  • Bachelor's degree and 6+ years of related experience and/or training, or equivalent combination of education and experience required.

  • Experience increasing business partner engagement for config/functionality review and implementation mainly focused on ServiceNow.

What Will Set You Apart :

  • Have or actively working towards industry certified process methodology(s)


Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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