Acxiom Senior Delivery Analyst in Conway, Arkansas
Senior Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They have a deep understanding of the details of our Senior Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They have a deep understanding of the details of our client’s data and Acxiom’s products to ensure that our clients receive clean, enhanced, segmented, ready-to-market data. Senior Delivery Analysts drive improvements to quality, and adherence to standard processes and procedures. They work with clients to understand requirements and escalate issues with a focus on maintaining a solution that can be supported. Provides expertise in analyzing, trouble shooting and changing processes and data to ensure efficient delivery of services to Acxiom clients.
What you will do:
Perform complex research and issue resolution (fixing errors, internal tool errors, troubleshooting). Maintain an inventory of solution components and processes.
Work with Sales and Sales Support to scope and estimate one-time adhoc projects and sales tests utilizing standard documentation and procedures.
Utilize Acxiom products and services, often being a subject matter expert in several areas.
Ability to design, build, test and implement client solutions and sales tests utilizing Acxiom products and services.
Work directly with client to gather requirements, review results, answer questions, resolve issues.
Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours. Accountable to manage your own time in order to meet deadlines.
Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders. Verify input/output counts, monitor data processing jobs and audit/validate the results.
Deliver accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing appropriate transfer mechanisms.
Ensure compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations.
Research, troubleshoot and provide answers regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion. Lead client meetings as it pertains to product consulting during sales cycle, solution, research, issues, trouble shooting.
What you will need:
Demonstrated experience in managing multiple complex projects and providing accurate and timely results.
Working knowledge of building processes/solutions to meet specific client marketing requirements.
Advanced problem-solving skills.
Ability to interface with client stakeholders and communicate effectively, recognizing that each group demands a different level of communication / presentation skills.
Ability to take client business requirements and create a process/solution from those requirements.
Advanced testing/auditing skills.
Experience with Microsoft Office applications.
Skills that will set you apart:
USPS Address Standards
US and Global data processing
Understanding of relational database design
SQL / PL –SQL
File Transfer Protocols
Primary Location City/State:
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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