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Acxiom Senior Manager - IT Service Management Platforms in Conway, Arkansas

To oversee the strategic operations of the ServiceNow platform which supports IT, HR, Security, Finance automation and overall Service Management workflows and processes. To facilitate the delivery of new module implementations, enhancement projects, and upgrades. To focus on driving operational excellence as well as continuous improvement of user experience, configuration and deployment processes and procedures. To establish and drive new feature adoption roadmap. To proactively work closely with our enterprise business partners to understand their key business objectives and use that as an input to drive strategic direction of the platform while ensuring that we are leveraging all the benefits and features of the ServiceNow platform.

What you will do:

  • Identify business opportunities that align strategic objectives and outcomes, while working with stakeholders tobuildinvestmentbusiness cases, articulate and realize ROI

  • Budget, track and allocate IT services costs to align spending with strategic objectives and improve cost transparency

  • Direct a comprehensive product strategy through conception, design, delivery, continuous improvement, and end-of-life as appropriate

  • Measure and communicatepriorities,key performanceindicators/metricsand ROIfor services and analyze data to discover opportunities for service improvement

  • Proactively identifies opportunities to improve existing methodologies, processes or other areas of service delivery performance.

  • Consults with business stakeholders and reviews IT proposals to determine goals, timeline, budget, procedures, staffing requirements and allotment of resources.

  • Manage demand for services working closely with relevant leads to balance workload across resources and applications. 

  • Develop and maintain service level agreements with business partners and manage service levels with vendors

  • Communicate effectively across multiple constituencies to influence service outcome and change objectives

  • Understand and anticipate the needs and requirements of business to ensure that services contribute to business outcomes

  • Effectively manage vendor relationships

  • Facilitateexecutive stakeholdermeetings and resolve priority issues with the business and relevant IT leadership.

  • Mentor and provide leadership development to team members and promote continuous learning

  • Provides performance feedback for team members as well as third partymanaged serviceproviders.

  • Champion data security working with security and compliance leads to verify cross application security policies are in place and followed

  • Championautomation,andintegrationto improveefficiency in enterprise business operations

What you will need:

  • BS/BA in Computer Science, MIS, or related work experience

  • At least 5 years of IT leadership experience working withenterpriseapplications

  • Experience leadingServiceNow (or other ITIL based ServiceManagement)implementations and/or operations

  • Experience overseeing SaaS applications operations and support

  • Experience in IT Operations required,ITIL certificationis a plus, but not required.

  • Ability to strategize, plan and implement changeand realize value and ROI in investments

  • Outstanding ability in managing and monitoring business operations

  • Ability to foster effective working relationships and build consensus

  • Ability to research and interpret relevant regulations, guidelines, and standards

  • Excellent communication skills, both verbal and written are required.

  • Essential qualities include organizational skills, effective time management, and the ability to work independently, attention to detail, positive client service attitude, the ability to multi-task, and the ability to be flexible with changing priorities.

  • Strong hands-on management capabilities, leadership, coaching, and people management skills

  • Possess a strong business and customer/client focus.

  • Ability to interact and influence variety of users and senior management

  • Strong communication and organizational skills

  • Very strong collaboration, negotiation, and influence capability required


Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):


Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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