Acxiom Client Management Director - REMOTE in United States
The Client Management Director (CMD) is the owner of a portfolio of Acxiom client relationships. The CMD manages and maintains these client relationships and owns the P&L for the portfolio of accounts. The CMD is responsible for the creation and execution of the account strategy for each account and is responsible for client satisfaction. The CMD acts as the coordination point for all client services within Acxiom (account management, sales, lines of business, delivery and technology services). The CMD is focused on business retention, revenue growth and profitability of the portfolio. The CMD communicates the Acxiom story, the value of the Acxiom solutions and relates them to each individual client’s business strategy and requirements.
What you will do:
Leads, develops and maintains the Account Business Plan for each assigned account.
Develops the documentation and execution of the long term account strategy that is updated routinely in salesforce.com resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses.
Meets and exceeds revenue growth targets, profitability targets and other sales related goals.
Proactively monitors the account and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities.
Creates and maintains accurate forecasts.
Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction.
Develops and improves executive level relationships.
Leads client quarterly business reviews.
Creates value and differentiates Acxiom services and products from competitors.
Leads or facilitates contract negotiations for new and existing business.
Engaging sales, lines of business and delivery regarding new sales, account growth and contract renewals as appropriate.
Ensures account contract compliance.
Works closely with the Delivery teams and Sales Executives and is ultimately responsible for ensuring solutions are implemented and projects are completed on budget, in scope and on time.
Owns Salesforce.com forecasting and ensures accuracy of sales entries.
What you will need:
Knowledge of Marketing Technology Solutions.
Experience in account management and sales or similar client-facing function.
Experience managing large, complex accounts.
Experience managing multiple accounts, i.e. multiple sales opportunities simultaneously.
Solution selling experience in the Industry.
Demonstrated success closing large, complex TCV deals.
Strong presentation skills, both developing the story and presenting to C-level executives.
Experience and temperament working in high-pressure, dynamic and fast-paced environments.
History calling on all levels of client organizations, including senior level executives.
Travel: 25% - 50%
Primary Location City/State:
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .
Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact email@example.com
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